Complaint Handling Process

We are dedicated to promptly assisting individuals and businesses in resolving any issues or complaints, aligning with customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).

For further information regarding your rights, please visit our customer charter.

If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.

How to make a complaint?

The minimum information required to investigate a complaint includes:

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Personal details

Including your name, address, phone number and email.

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Vehicle details

Age and kilometres travelled. Vehicle Identification Number (VIN) and/or registration number.

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Details of your complaint

Please include as much information as possible.

Reach out to us

We are delighted to assist and promptly address any concerns or feedback you may have.

Share your concern with us

Do you have any other inquiries?

Get in touch. 

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