Complaint Handling Process
We are dedicated to promptly assisting individuals and businesses in resolving any issues or complaints, aligning with customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).
For further information regarding your rights, please visit our customer charter.
If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.
How to make a complaint?
The minimum information required to investigate a complaint includes:
Personal details
Including your name, address, phone number and email.
Vehicle details
Age and kilometres travelled. Vehicle Identification Number (VIN) and/or registration number.
Details of your complaint
Please include as much information as possible.
Reach out to us
We are delighted to assist and promptly address any concerns or feedback you may have.
Do you have any other inquiries?
Get in touch.